FAQ

1. Q: Are there any additional charges?
A: No, we do not have any extra charges. All our price lists are final.
2. Q: Will there be any shipping or handling fees?
A: It depends on the product. Some items may incur additional charges due to size and shipping methods, while others may not. For specific product inquiries, you can consult our sales staff.
3. Q: Can I view a preview of the graphic design before making payment?
A: Absolutely! Our website features a preview function. You just need to upload your image files. Moreover, for larger products, we will take photos of the final product before shipping and send them to you for confirmation.
4. Q: How long does it take to produce my order?
A: We can start production within just 24 hours after you upload your image files. The production time varies depending on the size, type, and process of the product. For more details, you can consult our salesperson before placing your order.
5. Q: Will there be someone to assist me with my order?
A: Absolutely, if you have any questions, you can reach out to our service staff at service@at-show.com for assistance.
6. Q: Will I be notified if my order is shipped? How can I know if my order has been dispatched? How can I check the status of my order?
A: After your order has been shipped, you will receive all the necessary information from the shipping company. All you need to do is keep an eye on your email.
7. Q: What should I do if I want to make changes after placing an order?
A: If you need to make any changes, please contact our service staff as soon as possible. They will assist you with the order modification process. If the order has already begun production, it will be stopped in a timely manner, and we will help minimize any losses. For any losses that have already occurred, after assessment, we will provide you with a revised invoice.
8. Q: If I discover any mistakes in your order, what should I do?
A: If you discover any errors in your order, please contact our customer service staff immediately and provide us with the correct information. Our service team will assist you, and if the order has already started production, we will stop it in a timely manner to minimize any losses. For any losses that have been incurred, after an assessment, we will issue you a revised invoice.
9. Q: If I do not like the effect, can I return the product and receive a full refund?
A: Once the order is confirmed, it means you agree with the design, color, texture, etc., so returns or refunds are not accepted. However, you can contact our service staff at service@at-show.com, and we will make every effort to compensate you to the greatest extent possible.